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2021-04-28:

Emergency Telecommunicator / 911 Dispatcher (Public Safety Communications) - Marion County BoCC
Marion County is a 100% drug free workplace

This position is recruited and staffed with reSOURCE Government Services, not Marion County Government BoCC


Location:  Marion County Public Safety Communications - 696 NW 30th Ave Ocala, FL 34475

Work Schedule:  TBD; Varies 

Rate of Pay:  
Emergency Telecommunicator / 911 Dispatcher I - $15.80
Emergency Telecommunicator / 911 Dispatcher I - $17.41
Emergency Telecommunicator / 911 Dispatcher I - $19.23
Emergency Telecommunicator / 911 Dispatcher I - $21.07

*Required: Must be able to clear pre-employment background, drug test, physical; Must possess a valid and active Driver's License* 


MAJOR FUNCTION:

This position receives requests and dispatches appropriate emergency units in response to all calls for service. Requests for services include but are not limited to those that are answered by 911 emergency or non-emergency lines or directly from the partner agencies. Work is performed under the direct supervision of the Telecommunicator Supervisor.

ESSENTIAL FUNCTIONS:

The following statements describe the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

·         Receives and prioritizes all requests for Fire Rescue and Law Enforcement services in unincorporated areas and other areas as requested of Marion County, and dispatches appropriate Fire Rescue and Law Enforcement emergency personnel and equipment.

·         Transmits other official messages via the radio, TDD/TTY, or paging system.

·         Maintains complete status of all on-duty fire-rescue personnel and appropriate law enforcement units, including locations and activities.

·         Properly fulfills requests from Fire Rescue and Law and other emergency personnel regarding support services such as rescue units, fire apparatus, wreckers, etc.

·         Answers telephone in non-emergency situations for employees and the Marion County Sheriff’s Office.

·         Maintains appropriate communications with other Public Safety agencies.

·         Obtains knowledge of Marion County and its boundaries to supply the quickest and most appropriate response.

·         Maintains a high level of customer service.

·         Maintains appropriate current support classes such as CPR, incident management, and hazardous materials.

·         Maintains composure in stressful situations to ensure appropriate control of all calls so units are properly supplied with accurate information.

·         Required to report to work at the appointed hour, as scheduled, and to work the entire assigned shift. Maintains availability for on-call, including nights, weekends and holidays.

·         Required to protect the privacy of all patient information in accordance with the agency’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider.

·         Required and expected to report, without the threat of retaliation, any concerns regarding the agency’s policies and procedures on patient privacy and any observed practices in violation of that policy to the designated Officer.

·         Supports the organization’s guiding principles and core values.

SECONDARY FUNCTIONS

·         Performs other duties as assigned.

 

CUSTOMER SERVICE

This is a front-line position responsible for providing excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.

 

SUPERVISION

Emergency Telecommunicator Levels I-III have no supervisory responsibilities. Emergency Telecommunicators Level IV may be responsible for general supervisory work of a relatively small number of employees, 2 or more with no direct supervision in the absence of a lead worker/supervisor. Emergency Telecommunicator III and IV responsibilities also include providing on the job training, evaluating job performance by completing Daily Observation Reports (DOR) and mentoring new Telecommunicators.

 

EDUCATION, EXPERIENCE, LICENSES, CERTIFICATIONS

Emergency Telecommunicator Emergency Telecommunicator Emergency Telecommunicator Emergency Telecommunicator I II III IV.

ETC I Courses plus the following:
Natl. Wildfire Coord. Group:

S-190 Intro to Wildland Fire Behavior

Marion County classes (or their future equivalents):

  • Cultural Diversity
  • Professional Ethics
  • Sexual and Employee
  • Harassment
  • Substance Abuse
  • Prevention
  • Violence in the Workplace

At management discretion, equivalent Marion County training may be substituted for the required classes.

Experience Pay Grade (Commensurate Based on Experience)

  • 6 mos. (1,040 hrs.) of PST or related experience preferred
  • 1 yr. (2,080 hrs.) of PST or related experience preferred
  • 3 yrs. (6,240 hrs.) of PST or related experience preferred
  • 4 yrs. (8,320 hrs.) of PST or related experience preferred 

Current employees cannot have received disciplinary action within 3 months or be on a Performance Improvement Plan.

Only one promotion can be received within a 12-month period unless assigned by management.

 

JOB SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the required knowledge, skills, and abilities.

Language Skills

·         Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

·         Ability to write routine reports and correspondence.

·         Ability to speak effectively one-on-one with customers and employees of the organization. Mathematical Skills

·         Ability to add and subtract two-digit numbers and to multiply and divide with tens and one hundredth. 

·         Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Problem Solving Ability

·         Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

·         Ability to deal with problems involving a few concrete variables in standardized situations.

·         Requires some judgment in the selection of procedures, methods, or tools, equipment to own work to accomplish tasks.

Specialized Skills and Abilities

·         Ability to maintain composure in stressful situations and to remain calm during emergencies.

·         Ability to multi-task in a fast-paced environment.

·         Knowledge of geographical features of Marion County and landmarks, location and responsibilities of County and State agencies, and the ability to maintain records.

·         Knowledge of fire rescue procedures and equipment.

·         Ability to type 35 words per minute.

·         Requires strong hearing skills.

·         Requires strong verbal communication skills.

·         Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns. Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team.

Machines and Equipment

This employee will be required to operate a computer, two-way radio, telephone, telephone/radio recorder, headset, pager, fax machine, copy machine, and other general office equipment in the completion of the tasks of the position.

 

PHYSICAL DEMANDS

While performing the duties of this job, the employee will occasionally be required to lift up to twenty- five pounds; will regularly be required to stand, walk, and sit; and will frequently be required to use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Special vision requirement for this position is close vision.

 

WORK ENVIRONMENT

Work is performed in an enclosed area with background noise from radios, telephones, teletype machines and other equipment. Shift work is required, including nights, weekends and holidays. Required to work overtime when necessary, sometimes on short notice. Subject to possible verbal abuse from callers and frequent exposure to traumatic situations. The noise level for this environment is moderate. 


Location:  Marion County Public Safety Communications - 696 NW 30th Ave Ocala, FL 34475

Work Schedule:  TBD; Varies 

Rate of Pay:  
Emergency Telecommunicator / 911 Dispatcher I - $15.80
Emergency Telecommunicator / 911 Dispatcher I - $17.41
Emergency Telecommunicator / 911 Dispatcher I - $19.23
Emergency Telecommunicator / 911 Dispatcher I - $21.07

*Required: Must be able to clear pre-employment background, drug test, physical; Must possess a valid and active Driver's License

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2021-04-13:

St Johns County Sheriff’s Office
Job DescriptionPosition Title: E-911 GIS Technician 2
E-911 GIS Technician 2, Senior Status
Division: General Services
Grade: Tech 2 – YII
Category: Regular Risk
FLSA Classification: Non-Exempt
Supervised by: IT Projects Section Supervisor
Pathogen Risk: Minimal
Primary Purpose
The E-911 GIS Technician is responsible for duties associated with the quality control function of
databases that are used for E-911 and public safety. This position assists with manipulating the data used
for location identification within the E-911 system. This position will require the use of GIS as the
primary tool for data creation, comparison and maintenance. This position assists with performing
analytics on the E911 data to ensure its accuracy and completeness. This position will use GIS as a
principle method to work with and communicate with other departments and agencies regarding E-911
and public safety. This position will support the information vital to E-911 emergency dispatching, call
taking, E-911 location identification, and all other public safety functions. This position requires effective
communication with the vested public of St. Johns County.
Education and Qualification Requirement
? Minimum: High School Diploma or Equivalency
? Proficient with Microsoft Office and Excel
? Proficient with ESRI using ArcGIS software
? Basic understanding of the concepts behind data management in a relational database
? Type 25 WPM accurately
? Valid Florida Driver’s License
Duties
? Create, maintain and update stand alone and GIS databases specific to the E911 system
? Generate reports and data deliverables in multiple formats using the advanced concepts of data
analysis using ArcGIS mapping software to include ArcMap, ArcGIS Pro, Python scripting and
ArcGIS Online
? Perform data comparison tasks within multiple related databases within GIS
? Create and maintain the street and address information for third party software applications with
the Sheriff Office
? Create, update and edit GIS data as needed
? Build and maintain standards of operations for frequent duties performed
? Perform quality control on all E911 databases and data for accuracy and completeness
? Identify methods to promote information sharing for E911 GIS data and E911 databases
? Create and manage automated processes for data manipulation
? Produce electronic mapping products using GIS and paper maps as needed
? Geographically convert and maintain information from multiple sources using GIS
? Utilize GIS as a tool to research and correct discrepancies with the data in the 911 system
? Resolve address and street name problems with other departments and residents
? Maintain and update internal department databases with additions, changes, deletions and makes
notifications of necessary information to applicable parties
? Performs field verification activities or follow up to problems identified in the field as needed
? Assemble, organize, and summarize requested information for support staff as needed
? Type reports, correspondence, forms and other documents
? File and retrieve documentation, reports, and files as needed
? Follow SJSO Policy and Procedures
? Follow a documented quality assurance program
? Utilize computers/applicable software/office equipment/printers/scanners/GPS
Job Controls and Complexities
? Report directly to supervisor
? Adhere to laws/agency policy/rules/ regulations/SOP/ procedures
? Maintain confidentiality/security of files and information obtained in the course of employment
? Process/compile/disseminate record/public record information as directed by approving authority
in accordance with lawful requirements
? Provide assistance to citizens, visitors, employees and other public and private entities in an effort
to meet their needs and build positive community relationships/resolve complaints/address
conflicts
? Maintain continuity and operational efficiency by accurate and timely dissemination of
information to Staff and co-workers
? Adhere to leave, overtime and attendance policies/procedures (i.e. arrive promptly, regular
attendance at work, notification to supervisor regarding absence from work due to illness or
untimely incidents, etc.)
Contacts
? General Public
? SJSO Employees
? Property owners
? Property Appraisers Office
? Utility Companies
? Post Office
? County Tax Collectors Office
? Other county and government employees
? Voters Registration Office
? Title Companies
? Telephone Carriers
? GIS Personnel
Grade Classification
? Occupations which require a combination of basic scientific or technical knowledge and manual
skill which can be obtained through specialized post-secondary school education or through
equivalent on-the-job training
Physical Environment
? Field work required
? Work is primarily in an office environment under normal amount of stress
? Normal business hours apply; however, hours are subject to vary and overtime may be necessary
including nights, holidays, and weekends
? Contact with public and SJSO personnel
? Sit for long periods
? See at normal range or with accommodations
? Hear at normal level or with accommodations
? Speak understandably
? Manual dexterity
? Ambulate independently
? Recognize colors
? Frequently grasp/push/pull/bend/squat/lift/carry items up to 20 lbs.
? Occasionally reach above head/kneel/walk/lift/stoop/stand/lift items up to 20 lbs.
Important Information
Regular attendance is critical to the success of this position and assignment and is required of all Agency
personnel.
The list of tasks, policies and proficiencies for this position, as well as any statements contained within
this page are considered essential. All requirements are subject to possible modification to reasonably
accommodate individuals with disabilities. Some requirements may exclude individuals who pose a
direct threat or significant risk to the health and safety of themselves, other employees, or the public. This
job description in no way states or implies the listed duties are the only duties to be performed by the
employee occupying this position. Employee will be required to follow any other job-related instructions
and to perform any other job-related duties requested by his/her supervisor.
See SJSO Policy for additional information on agency expectations and Senior Status requirements