NENA Smart Brief

National Emergency Number Association Smart Brief

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  1. Congratulations to the sixty-eight(!!!!) 9-1-1 professionals who passed the fall 2017 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage
  2. From NENA President Rob McMullen, ENP:

    Like you, NENA is disappointed by today’s decision from the Office of Management and Budget not to reclassify “Public Safety Telecommunicators” into the “Protective Service” category. Although we recognize this has become an emotionally-charged issue for many, NENA has provided substantive, evidence-based comments and advocacy, consistent with OMB’s data-driven approach to this statistical classification. OMB has made it clear that this is the only way to achieve our long-term goal of full reclassification. We hold out hope that future reclassification efforts across the public safety community will adopt an approach that is likewise aligned with the SOCPC / OMB data requirements. Despite today’s setback, NENA will continue to advocate for an accurate statistical classification for 9-1-1 professionals to support critical research into the mental and physical impacts of 9-1-1 jobs, which differ substantially from those encountered by other non-public-safety “dispatcher” professions.

  3. NENA recently filed comments in response to the FCC Notice of Inquiry Concerning 911 Access, Routing, and Location In Enterprise Communications Systems (ECS). Today’s market for originating services is fundamentally different from the one that existed when the Commission first addressed ECS in the context of Multi-Line Telephone Systems (MLTS), and it is high time that the Commission took steps to create a comprehensive regulatory regime that places all originating services providers on an equal footing while providing all consumers with a uniform set of 9-1-1 service expectations. NENA’s comments provide a roadmap to that regime.
  4. Having adjudicated all comments, the subject document is now considered “stable.” Per NENA IPR, Section 4.5 a “Stable Form Notice” is being issued and is shown below.

    4.5 Declarations during Review
    When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website.

    Once the 60 days have passed, the document will go to the Process Review Committee for approval.

    Stable Form Notice

    The NENA Intellectual Property Rights (“IPR”) Policy, available at, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form.

    The Deliverable listed below has reached stable form and will be submitted to the NENA Process Review Committee in 60 days. Any and all Participants who hold Patent IPRs which may be implicated by the Normative Requirements of this Deliverable must submit a Licensing Declaration Form to the Committee Resource Manager within that time.

    Deliverable Information
    Title: NENA PSAP Site Characteristics Information Document
    Document Number: NENA‑INF‑024.2‑201X (originally 04-502)
    Date of Notice: November 20, 2017
    Submission Deadline: December 31, 2017

    NENA Intellectual Property Rights Policy – Annex C – Stable Form Notice
  5. The NENA Call Blocking Information Document provides guidance to PSAP administrators regarding what conditions should be used for a PSAP to identify a calling number or identifier as a problem source and explains how to develop a draft policy for having that source blocked or disposed of until the issue from that source has been resolved. This document also provides guidance on how to determine if the problem is resolved and the criteria to un-block the number or calling source.
  6. On November 7, NENA filed comments in response to the NG9-1-1 grant program NPRM issued by the National Telecommunications and Information Administration and the National Highway Traffic Safety Administration. In general, NENA strongly supports all of the agencies' proposals in this proceeding. However, the NENA filing addresses three points believed to be crucial to the success of this grant program: direct tribal involvement, independent verification and validation, and standards compliance.

    Click here to read NENA's filing.

  7. NENA applauds the introduction of legislation by Senators Nelson and Klobuchar designed to expedite the funding and deployment of Next Generation 911 systems nationwide. NENA looks forward to working with members of both parties to pass legislation that will bring our emergency infrastructure into the 21st century, to better serve the 650,000 Americans who call 911 every day. Read the press release from the Senators below.

    U.S. Sens. Bill Nelson (D-FL) and Amy Klobuchar (D-MN) introduced legislation today to accelerate federal efforts to modernize the nation’s aging 9-1-1 systems.

    Specifically, the bill calls for an expansion of an existing federal grant program designed to help state and local governments deploy next generation 9-1-1 systems. The senators say upgrades are urgently needed to help move the country’s largely analog 9-1-1 call centers and related technology into the digital age and enabling them to handle text messages, pictures, videos, and other information sent by smartphones, tablets, and other devices.

    “Upgrading the nation’s 9-1-1 system is literally a life and death matter that must become more of a national priority,” said Nelson. “In this digital world, Americans must have more than one way to access the 9-1-1 assistance they need and expect when emergencies occur. No plea for help should go unanswered because a call center doesn’t have the technology to receive a text, video or picture.”

    “As a former prosecutor and co-chair of the NextGen 9-1-1 Caucus in the Senate, I know how important it is for our first responders, law enforcement officers, and public safety leaders to be able to communicate seamlessly during times of crisis,” said Klobuchar. “Our legislation would provide state and local governments with the resources they need to efficiently transition to NG 9-1-1 and strengthen our country’s emergency response networks.”

    While the legislation doesn’t put a specific price tag on implementing next generation 9-1-1 systems nationwide, the senators said they hope to receive soon a congressionally mandated analysis from the 9-1-1 Implementation Coordination Office to help better determine the cost. A 2009 U.S. Department of Transportation study estimated it could range between $9.2 billion and $13.2 billion.

    In addition to increasing federal support for next generation 9-1-1 deployment, the legislation also would require studies on how to insulate such system from cyberattacks and to make them more resilient in natural disasters and other catastrophes. According to the Federal Communications Commission (FCC), 29 of Florida’s 9-1-1 call centers suffered from impaired service in the days following Hurricane Irma. In fact, the FCC reported that at one point on September 11, 14 call centers were completely offline.

  8. The National Joint TERT Initiative is a partnership between NENA and APCO dedicated to the promotion of Telecommunicator Emergency Response Taskforce (TERT) programs that satisfy deployable status criteria for telcommunicator mutual aid response during disasters.

    NJTI is currently accepting letters of interest for appointment to the 2018 NJTI national committee. The 2018 service term runs from January 1, 2018 to December 31, 2018. Consideration for appointment to subsequent terms is discretionary on the part of the appointee, NJTI co-chairs, and NJTI co-managers. Interested parties should submit a resume and brief statement (one or two paragraphs) summarizing their interest in this vital mutual aid program for 9-1-1.

    Submissions should be sent via email in PDF format to the two national co-chairs at and The deadline for submissions is November 15, 2017.
  9. The NENA Standard Data Formats for E9‑1‑1 Data Exchange & GIS Mapping standard sets forth NENA standard formats for Automatic Location Identification (ALI) data exchange between Service Providers and Data Base Management System Providers, a GIS data model, a Data Dictionary, and formats for data exchange between the ALI Database and PSAP Controller equipment. The reason for revising this document in 2017 is to add additional legacy Classes of Service (CoS), standardized use of Service Descriptions in the Customer Name/Service field, and specify the recommended CoS information in Section 19 and the recommended Service Descriptions in Section 20.

    See the full document and click here for comment submission instructions. All comments are due by midnight Eastern on December 22, 2017. Contact the NENA Committee Resource Manager with any questions or concerns.

  10. NENA Drills & Exercises Information Document is available for Public Review and Comment. This Informational Document is provided to assist PSAPs with the development of a drill and exercise program to enhance their existing contingency plans. Drills and exercises should be developed and used as tools to improve contingency plans. See the full document.

    Click here for comment submission instructions.

    All comments are due by midnight Eastern on November 30, 2017. Contact the NENA Committee Resource Manager with any questions or concerns.